Terms & Conditions

Terms & Conditions

1. Payment Terms

  • We offer Cash on Delivery (COD) as our only payment method.

  • You are required to pay in full at the time of delivery.

  • Please ensure you are available at the shipping address to receive and pay for your order. Failure to do so may result in future order restrictions.

2. Order Process

Placing an Order:

  • Browse our products and add them to your cart.

  • Confirm your order by providing accurate shipping details and contact information.

  • Once your order is placed, you will receive an email or SMS confirmation.

Order Acceptance:

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order, including if we suspect fraudulent activity or incorrect details.

3. Shipping and Delivery

  • We offer worldwide shipping, and delivery times may vary based on your location.

  • Estimated delivery times will be provided after order confirmation.

  • Delays may occur due to customs, holidays, or unforeseen circumstances.

4. Returns and Exchanges

  • We accept returns and exchanges for damaged or defective items only.

  • You must notify us within 3 days of receiving the item by contacting [email protected] with your order details and photos of the issue.

  • Returned products must be unused, in their original condition, and packaging.

  • We do not offer refunds for items returned due to personal preference (color, style, etc.).

5. Product Descriptions

We make every effort to display and describe our products as accurately as possible. However:

  • Colors may appear differently depending on your screen settings.

  • Measurements are approximate and may have minor variations.

  • We reserve the right to correct any errors or inaccuracies on the website.

6. Pricing

 

  • Delivery fees (if applicable) will be calculated and displayed at checkout.

  • Any customs duties, taxes, or additional charges for international orders are the responsibility of the customer.

7. Intellectual Property

All content on Orion Roams, including logos, images, text, and product descriptions, are the intellectual property of Orion Roams and are protected by copyright laws. You may not use, copy, or distribute our content without our written permission.

8. User Conduct

You agree not to:

  • Misuse our website or attempt to hack or disrupt its operation.

  • Provide false information during order placement.

  • Violate any applicable laws while using our services.

9. Limitation of Liability

  • Orion Roams will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim shall not exceed the amount paid by you for the product in question.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

11. Termination

We reserve the right to suspend or terminate your access to our website and services at our discretion if you violate these Terms and Conditions.

12. Changes to These Terms

We may update or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site constitutes your acceptance of the updated Terms.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
📧 [email protected]