Shipping Policy

Shipping Policy

Thank you for shopping with Orion Roams! We are proud to offer worldwide shipping and aim to deliver your orders promptly and efficiently. Below is our detailed shipping policy to help you understand our process.

1. Shipping Coverage

We ship worldwide.

  • Please ensure that your delivery address is accurate and complete.

  • Some remote areas may experience longer delivery times or limited delivery availability.

2. Processing Time

  • All orders are processed within 1-3 business days after order confirmation.

  • You will receive a confirmation email or SMS once your order has been processed and dispatched.

3. Shipping Timeframes

Delivery times depend on your location:

  • Domestic Orders: Estimated delivery within [3 Days] business days.

  • International Orders: Estimated delivery within [3 Days] business days, depending on the country and customs processing.

Note: Delivery times are estimates and may be affected by factors such as customs delays, local holidays, and unforeseen circumstances.

4. Shipping Fees

  • Shipping costs, if applicable, will be displayed at checkout.

  • Free shipping offers (if available) will be clearly stated on the product or checkout page.

  • Customs duties or taxes on international shipments are the responsibility of the customer and may vary by country.

5. Payment Method

  • We only offer Cash on Delivery (COD).

  • Payment must be made in full upon delivery.

  • Please ensure someone is available at your shipping address to receive and pay for the order. Failed deliveries due to refusal of payment may result in future order restrictions.

6. Tracking Information

  • Once your order is shipped, you will receive a tracking number (if available) via email or SMS so you can monitor the delivery status.

  • Not all regions may offer full tracking updates.

7. Delivery Issues

If you experience any delivery issues, such as:

  • Non-delivery

  • Damaged packages

  • Missing items
    Please contact our support team immediately at 📧 [email protected] with your order number and details.

8. Unclaimed Packages

If an order is not claimed or payment is refused upon delivery:

  • The package will be returned to us.

  • The customer may be responsible for any additional shipping or handling fees for re-delivery.

9. Contact Us

For any shipping-related inquiries or special requests, reach out to our team at:
📧 [email protected]