Return & Refunds
At Orion Roams, customer satisfaction is important to us. We strive to ensure you are happy with your purchase, but if you are not completely satisfied, please review our Return and Refund Policy below.
1. Eligibility for Returns
We accept returns in the following cases:
You received a damaged, defective, or incorrect item.
The product you received is significantly different from what was described on our website.
Unfortunately, we do not offer returns or refunds for reasons related to personal preferences such as color, size, or design once an item has been delivered in good condition.
2. Conditions for Return
To be eligible for a return:
You must notify us within 3 days from the date you receive your order.
Items must be unused, unworn, and in their original packaging, including all tags, labels, and accessories.
You must provide proof of purchase (order number or receipt) and clear photos of the item showing the issue.
3. How to Request a Return
To initiate a return, please follow these steps:
Contact us at 📧 [email protected] within 3 days of receiving your order.
Provide your order number, a description of the issue, and photos of the product if it’s damaged or defective.
Our customer support team will review your request and respond with further instructions.
4. Return Process
Once your return is approved, we will provide return instructions, including the return address.
You will need to ship the item back to us at your own cost unless the return is due to our error (damaged, defective, or wrong item sent).
We recommend using a trackable shipping method, as Orion Roams is not responsible for lost or undelivered return shipments.
5. Refund Policy
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Refunds are issued within 3 business days after the return is received and approved.
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
Items marked as Final Sale
Customized or personalized products
Used or damaged items (not due to our fault)
7. Exchanges
If you received a damaged or incorrect item and prefer an exchange, please contact us at [email protected].
Exchanges are subject to product availability. If the item is not available, we will offer store credit or an alternative solution.
8. Cancellations
Orders can only be canceled before they are processed and shipped.
Once an order is shipped, it cannot be canceled, and the standard return process will apply.
9. Contact Us
For any questions or concerns regarding this policy, feel free to reach out to our support team at:
📧 [email protected]
